Terms & Conditions

MYND RETREATS — TERMS AND CONDITIONS AND PARTICIPANT WAIVER

Legal entity: SARIGIANNIDOU MARIA KYRIAKOS (trading as “MYND Retreats”), VAT 151397339, Diakou Athanasiou 18, Thessaloniki 54641, GreeceContact: hello@myndretreats.com | www.myndretreats.com

These Terms and Conditions govern bookings and participation in our retreats, workshops and programmes (the “Programme”). Please read them carefully before booking. By completing a booking, you agree to these Terms.

WHO WE ARE AND OUR ROLE

We design and operate wellness and corporate retreats worldwide. For each Programme we will tell you whether we act as organiser of a “package” under Greek law (Presidential Decree 7/2018) or as a retailer/agent for independent suppliers. Mandatory consumer rights under the package-travel rules apply when the Programme is a package. 

WHAT IS INCLUDED AND WHAT IS NOT

Programme descriptions state what is included. Flights and any long-distance transport to and from the destination are never included. Our responsibility begins at the Programme meeting point/venue and ends when the Programme finishes. Travel to and from the destination is your responsibility.

BOOKING AND CONTRACT

A binding contract is formed when we confirm your booking in writing. The person making the booking confirms they are at least 18 years old and have authority to accept these Terms for all participants on the booking. Minors may participate only with the written consent of a parent or legal guardian and appropriate supervision

PRICE AND PAYMENT

The price includes only what the Programme description expressly states. A non-refundable deposit of 30% is due at booking. The remaining balance of 70% is due 60 days before the Programme start date. If you fail to pay on time we may cancel your booking and apply the cancellation terms set out below.

YOUR CHANGES AND CANCELLATIONS

Transfer to another person. You may transfer your place to another person who meets the entry requirements by giving us written notice no later than 7 days before the Programme starts and paying the actual costs of the transfer.Your cancellation. Unless stricter supplier rules are shown for your Programme:

  • Up to 60 days before the start date: refund of amounts paid minus the deposit and any non-recoverable supplier costs.

Less than 60 days before the start date or no-show: no refund.

Nothing affects any statutory right to cancel without fee where the law provides it (for example, in certain unavoidable and extraordinary circumstances under PD 7/2018).

CHANGES OR CANCELLATION BY US

We may make minor changes to itineraries and services. If a significant change is unavoidable, or if minimum numbers are not met, you may choose: (a) an alternative of equal or higher value at no extra cost; (b) an alternative of lower value with a refund of the difference; or (c) a refund/credit of payments for the affected services.

Unavoidable and extraordinary circumstances (U&E). If U&E circumstances make it impossible or unsafe to perform significant parts of the Programme, you are entitled to a refund of payments received for the affected services without further compensation. We are not responsible for external costs you may have incurred (such as flights, visas, or transit accommodation). Where lawful and you agree, you may accept a credit instead of a refund.

Non-package arrangements (retailer/agent role). Where a Programme is not a package and we act only as a retailer/agent, and a third-party supplier cancels due to events beyond their control, any refund we provide will be limited to amounts actually recovered from that supplier. This does not affect any rights you may have directly against the supplier.

TRAVEL TO AND FROM THE DESTINATION

You are responsible for passports, visas, entry requirements and vaccinations. We do not sell or include flights. Airlines and other carriers are solely responsible for their schedules, delays, cancellations and baggage matters. If your travel is disrupted (for example by delays, cancellations, overbooking, strikes, air-traffic control issues, immigration refusal or weather) you must arrange alternatives at your own cost. All related additional costs (including re-ticketing, new flights, accommodation, meals, local transfers, visas, tests and change fees) are solely incurred by you. The Programme proceeds as scheduled unless we notify otherwise. Late arrival or non-attendance may result in the loss of services without refund under the cancellation rules above. We may provide reasonable information or contacts as a courtesy but we have no obligation to fund or reimburse such costs.

HEALTH, FITNESS AND MEDICAL INFORMATION

Programmes may include physical activities such as yoga, breathwork, movement, hiking, swimming, and exposure to heat or cold. Participation is voluntary and requires an appropriate level of physical and mental fitness. Before booking you must inform us about any medical or psychological condition, allergy, pregnancy, recent surgery or medication that could affect your participation. We may ask for a medical certificate confirming fitness to participate and may decline participation where reasonably required for safety. Our facilitators are not medical professionals. Programmes are for well-being and education and are not medical or psychological treatment. You must stop any activity if you feel unwell and seek appropriate medical help as needed.

CONDUCT AND REMOVAL

We may refuse participation or require a participant to leave the Programme, without refund, where their behaviour is unsafe, disruptive, discriminatory, unlawful, or otherwise detrimental to other guests or staff, or breaches these Terms or safety instructions.

INSURANCE

You must hold suitable personal travel insurance that covers, at a minimum, trip cancellation or interruption, emergency medical expenses, personal accident and liability, baggage, and repatriation or evacuation. Proof of insurance may be requested. Because flights are not included, insolvency protection covers refunds of prepayments for undelivered destination services and, where required by law, repatriation during a Programme, in accordance with the insurance policy and applicable legislation.

THIRD-PARTY SUPPLIERS AND FACILITATORS

Airlines, hotels, transport operators, guides, independent facilitators, teachers and practitioners engaged for specific sessions are independent businesses and provide their services under their own terms. We are not responsible for their independent representations, advice or actions beyond our legal responsibilities. Where we act as organiser of a package, we remain responsible for the proper performance of the package as required by law; when we act only as a retailer/agent, the supplier is responsible for its own performance and we are responsible for booking-related errors caused by us.

INTELLECTUAL PROPERTY

All materials, content, formats, branding and media provided during or after the Programme are the intellectual property of MYND Retreats or its licensors. You may not copy, reproduce, adapt, distribute or use them for any purpose without our prior written consent, except for personal, non-commercial use where expressly permitted.

PHOTOGRAPHS, VIDEO AND TESTIMONIALS

Use of identifiable photographs, video, audio or testimonials for promotional purposes requires your explicit consent and is optional. You can withdraw consent at any time for future use by emailing hello@myndretreats.com. We take reasonable steps to avoid capturing identifiable images of you without consent. Incidental inclusion in group or background shots may occur in crowded settings. If you object to any image or recording that identifies you, please notify us and we will avoid publishing it or remove/anonymise it where feasible. Marketing emails require a separate opt-in.

DATA PROTECTION AND PRIVACY

We process personal data as Controller to manage bookings, deliver Programmes, communicate with you, improve services and meet legal obligations. Legal bases include contract performance, legitimate interests (including safety), explicit consent for any health information where required, consent (media and marketing) and compliance with law. We share data with suppliers and processors only to the extent needed. International transfers use appropriate safeguards. You have rights of access, rectification, erasure, restriction, portability and objection, and the right to complain to the Hellenic Data Protection Authority. Please read our Privacy Notice for details.

LIABILITY

  1. No medical or therapeutic services. Our Programmes are for well-being and education. We do not provide medical or psychological treatment, diagnosis, or advice.

  2. Inherent risks accepted by you. Activities such as breathwork, yoga, movement, hiking, swimming, sauna/cold exposure and similar may carry inherent physical and emotional risks. You participate voluntarily and are responsible for judging your own limits.

  3. What we are not responsible for (as far as the law allows). We are not responsible for any accident, illness, injury, or psychological, emotional, physical or mental reaction or condition unless it was caused by our wilful misconduct or gross negligence, or by a failure to perform duties that the law does not allow us to exclude.

  4. Independent suppliers and optional activities. We are not responsible for services or optional activities you choose to buy directly from third parties.

  5. Your own conduct and disclosures. We are not responsible for outcomes due to your failure to follow safety instructions, to disclose relevant medical information, or due to intoxication, misuse of equipment or pre-existing conditions.

  6. Events outside our control. We are not liable for unavoidable and extraordinary events outside our control (including strikes, severe weather, public health restrictions, natural disasters or security incidents). Where delivery becomes impossible or unsafe, our obligations are limited to providing reasonable assistance and, where the law requires, a refund of payments received for the affected services, or—if you choose—an alternative or credit as described in “Changes or cancellation by us”.

  7. Cap and type of loss. Subject to your non-waivable statutory rights, our total liability arising from a Programme is limited to the price you paid to us for the services we supplied, and only for direct losses. In no event shall our total liability, whether in contract, tort (including negligence) or otherwise, exceed the total amount you paid to us for the Programme. We shall not be liable for any indirect, consequential, special or incidental damages.

  8. Your mandatory rights remain. Nothing in these Terms limits liability where this is not permitted by law or affects your mandatory consumer rights, including rights under the package-travel rules when the Programme is a package.

ASSISTANCE AND COMPLAINTS

If something goes wrong, you must inform the facilitator or our team immediately so we can try to fix it. Where a Programme is a package, we will provide appropriate assistance if you are in difficulty, such as information, help with communications and help to find alternative arrangements. If an issue is not resolved on the spot, please send a written complaint within a reasonable time. Consumers may also use the EU Online Dispute Resolution platform or the Hellenic Consumer Ombudsman.

GOVERNING LAW

Greek law governs these Terms. Any disputes will be resolved by the courts of Thessaloniki, unless mandatory consumer rules provide otherwise.

PARTICIPANT WAIVER AND ACKNOWLEDGEMENT

  1. Voluntary participation. I understand the nature of the activities (including, but not limited to, yoga, meditation, breathwork, movement practices, hiking, swimming and exposure to outdoor/natural environment). I acknowledge that these are not therapeutic or medical treatments and I choose to participate voluntarily.

  2. Health and fitness. I confirm I am fit to participate. I have disclosed any and all relevant medical or psychological conditions, allergies, medications or pregnancy. I will stop any activity if I feel unwell and seek help as needed.

  3. Assumption of risk. I understand and fully accept all known and unknown risks associated with the activities in which I choose to participate, including those that may result from the acts or omissions of other participants, including, but not limited to, physical injury, illness, emotional or mental responses and risks linked to outdoor and travel environments.

  4. Personal belongings. I am responsible for my personal belongings, valuables and equipment during the Programme. The Company is not responsible for loss, theft or damage unless caused by its wilful misconduct or gross negligence.

  5. Emergency medical assistance. In case of accident, illness or emergency, I authorise the Company and its staff to arrange first aid and/or medical assistance as reasonably deemed necessary. I agree to bear any related costs.

  6. Release (subject to mandatory law). To the extent permitted by law, I release and discharge the Company and its staff, contractors and facilitators from claims arising from my participation, except to the extent caused by their wilful misconduct or gross negligence. This waiver does not limit non-waivable consumer rights.

  7. Third‑party services. Airlines, hotels, transport providers and local operators are independent. Optional activities I choose to undertake are at my own risk.

  8. Behaviour and compliance. I agree to follow all safety instructions and to respect facilitators, staff and other participants. The Company may remove me from any activity or from the Programme if my behaviour is unsafe, disruptive or inappropriate, without refund.

  9. Media consent (optional). I may tick the consent box at checkout to allow use of my identifiable photos/video/audio and testimonials for promotional or educational purposes. I can withdraw consent for future use at any time by emailing hello@myndretreats.com.

  10. Governing law. Greek law applies. The courts of Thessaloniki have jurisdiction subject to mandatory consumer rules.

MYND RETREATS

For questions or concerns, please contact us at Hello@myndretreats.com